No security deposit is collected at checkout. Certain rental orders may require a refundable security-deposit authorization hold based on the type, quantity, value, or combination of equipment rented. When required, the hold will generally be placed on the payment method associated with the reservation the day before the event and must be successfully completed before delivery or setup. The hold is not an additional rental charge and does not limit responsibility for documented damage, loss, theft, missing equipment, or other amounts due under the applicable Rental Agreement/Waiver.

Choose your event dates, select the products you would like to rent, enter the required event and delivery information, and complete the online checkout process. A 50% non-refundable reservation deposit is required at checkout to reserve the selected equipment and event date. After booking, you must complete the required waiver/rental agreement using your Booqable order number.

The remaining balance must be paid in full no later than 5:00 PM local time on the day before the scheduled rental date and, in all cases, before delivery or setup—whichever occurs first. Orders with unpaid balances may be canceled, and the reservation deposit may be forfeited.

No. The 50% reservation deposit is non-refundable. Customer cancellations made at least seven calendar days before the scheduled rental date may be eligible to have the deposit applied as a credit toward a future available date. Credit approval is at the discretion of Bash & Splash FL and is subject to equipment and date availability. Cancellations made fewer than seven calendar days before the rental date will result in forfeiture of the reservation deposit.

Customer safety is our priority.

Bash & Splash FL may delay, stop, cancel, or reschedule a rental because of:

• High winds or unsafe wind gusts
• Lightning or thunderstorms
• Heavy rain
• Flooding or saturated ground
• Severe-weather alerts
• Other conditions that prevent safe setup or operation

When unsafe weather prevents setup or safe use, we may offer a new rental date based on equipment availability. Customer-requested weather cancellations and rescheduling requests are subject to approval. Refunds are not guaranteed once equipment has been delivered or setup has begun.

The rental period begins and ends at the times shown in your order or confirmed by Bash & Splash FL. Delivery and pickup times may be provided as scheduling windows rather than exact appointment times. Depending on inflatable availability, delivery routes, and weekend scheduling, some weekend inflatable rentals may be delivered as early as Friday and picked up as late as Sunday. Early delivery or later pickup does not change the agreed rental price unless otherwise stated.

Standard delivery is free for approved rental orders located within 15 driving miles of our Oviedo, Florida service location. Distance is determined using the complete event address and the normal driving route. It is not based on ZIP code, city limits, county boundaries, or straight-line distance. Additional charges may still apply for parks, parking fees, stairs, elevators, long carries, generators, difficult access, additional labor, or special delivery arrangements.

Before the delivery team arrives, please:

• Clear the setup area of toys, furniture, debris, and pet waste
• Unlock gates and make sure the delivery path is accessible
• Identify sprinkler heads, irrigation lines, septic systems, underground utilities, and other hidden hazards
• Confirm that the required electrical outlet and water source are available
• Make sure the setup area meets the space and surface requirements listed on the product page
• Have an authorized adult available for delivery and setup
• Complete the remaining payment and required waiver
• Provide any park, venue, parking, permit, or access instructions
• Notify us in advance about stairs, elevators, narrow gates, long carries, slopes, or difficult terrain

Please review our Party Rental Preparation Checklist before your event for complete setup instructions.

The online checkout may not automatically calculate the delivery fee based on mileage. After an order is placed, Bash & Splash FL will review the event delivery address. When the address is outside the 15-mile free-delivery area, the $25 delivery fee will be added to the order and included in the final remaining balance. The customer will receive an updated order total, invoice, or payment request.

All delivery charges must be paid before delivery or setup.

We may provide rental delivery to approved addresses in:

• Seminole County
• Orange County
• Brevard County
• Volusia County
• Lake County

Being located in one of these counties does not guarantee delivery. Availability depends on the event address, travel distance, order size, equipment selected, staffing, delivery route, event schedule, and safe access.

Please review our Service Area & Delivery page for more information.

We may deliver to parks, schools, churches, community centers, clubhouses, and other public or private venues with advance approval.

The customer is responsible for confirming and obtaining any required:

• Venue reservation
• Permit
• Insurance certificate
• Vendor approval
• Parking or entrance pass
• Generator
• Electrical or water access
• Approved setup and pickup times
• Surface approval

The customer must provide complete venue instructions before delivery. Failure to obtain required approval does not automatically qualify the order for a refund.

Many inflatables and concession machines require electricity, while water slides also require access to water.

Each product page lists the specific power and water requirements for that rental. Many inflatables require a dedicated 110-volt electrical outlet within approximately 100 feet of the setup location. The outlet should not share a circuit with refrigerators, air-conditioning units, pool equipment, or other high-power devices.

For water slides and other wet-use equipment, the customer must provide a working outdoor water source and a hose long enough to reach the setup area.

Contact us before booking if suitable electrical power or water access is unavailable.

Unless specifically approved for a particular rental, the following are prohibited on or near inflatables:

• Shoes
• Food or drinks
• Gum or candy
• Sharp objects
• Roughhousing, wrestling, pushing, or flips
• Climbing on walls or safety netting
• Silly string
• Face paint
• Glitter or confetti
• Pets
• Smoking or vaping
• Fireworks or open flames
• Soap, foam, chemicals, or unauthorized water use

Customers are responsible for damage or excessive cleaning caused by prohibited items, unsafe use, or failure to follow instructions.

Generator availability may vary. A generator may be required for parks, venues without accessible electricity, or locations where the available electrical service is unsuitable. Contact us before booking when you believe a generator will be needed. Generator rental, fuel, delivery, and venue-related charges are not included unless specifically stated in the order.

Yes. A signed waiver/rental agreement is required after booking and before delivery or setup. The waiver requires your order number and must be completed after the reservation is placed.

Your order will not be delivered or set up until:

• The required payment has been completed
• The waiver has been submitted
• The rental terms have been accepted

A flat, reasonably level grass surface is preferred for most inflatables. Setup on concrete or asphalt may be available for certain equipment with advance approval. The setup area must be large enough for the rental equipment and required safety clearance. It must also be clear of debris, pet waste, rocks, holes, sharp objects, low branches, overhead wires, and other hazards. Access requirements vary by rental item. Some inflatables require a gate or pathway at least four feet wide, while larger equipment may require additional clearance.

Before booking, please notify us about:

• Narrow gates or pathways
• Fences
• Stairs or elevators
• Slopes
• Gravel, sand, mud, or uneven terrain
• Long carrying distances
• Restricted parking or loading access
• Locked or controlled entrances
• Limited vehicle access

Additional access or labor fees may apply. Some equipment cannot be safely transported over stairs, through elevators, or across difficult terrain.